They were very responsive. When our heat system stopped working and frigid temps were on the way (+ an 80+ yr old mom having to make due with electric backup heat in only some rooms) they came same day to diagnose the problem and then kept in touch until the part needed arrived. They made sure that as soon as the part arrived to them the came and installed it. Thanks to Brandon the technician and Jackie and the other women in the office who worked together to solve the problem.
I have been a customer of Lawrence Air for over 20 years at two different homes. They have been fastidious in their understanding of my specific needs, the maintenance required to keep the systems running smothly, and the knowledge of their employees to resolve issues on the first time out. Lawrence Air Systems is by far the best company I've dealt with in times of needing to change my current HVAC needs and in emergencies when the heating system in my new home broke down. I fully and highly recommend them to help with the service and installation needs you may have.
These folks are wonderful!! When my heating unit failed, I called and spoke with a helpful, friendly woman who was able to schedule a same day repair. The two techs who came were highly knowledgeable and friendly and not only found and repaired my problem (which was much appreciated on a cold day!!), but also pointed out ways I could make my unit more reliable and efficient. In addition, they were sensitive to my and my wife's health concerns and wore masks while in the house. This is the kind of company I really appreciate dealing with.
I have been dealing with Lawrence Air Systems now for several years and they recently installed a brand new heating and air conditioning system for me for my first and second floors, to wit, I am very, very happy with said system and all the work they have done for me over the past several years. I have found their prices to be very fair and the quality of their work to be excellent. In my opinion, they are the best in the business and I would highly recommend them.
We have had a maintenance contract with Lawrence Air for several years. Today, Brian came to perform routine maintenance. He was on time, extremely professional & knowledgeable. He also recommended updating some older equipment. The prices are fair; the company is reliable & trustworthy. Would highly recommend Lawrence Air. 🙂
The technician went the extra mile to stay on until the problem was solved. He also was extremely courteous and carried our luggage out to our vehicle.